Your privacy is important to Railinc Corp. ("Railinc"), 7001 Weston Parkway, Suite 200, Cary, NC 27513. This Privacy Policy discloses the privacy practices for and any of its affiliated websites ("Site" or "Sites"). By accessing and using the Site, you acknowledge you have read, understood, and agree to all terms and conditions stated in or incorporated by reference in this Privacy Policy.

Railinc may modify the Privacy Policy from time to time without prior notice. By continuing to use the Site following such modifications, you agree to be bound by such modifications. If you have questions or wish to report a violation of the Privacy Policy, please contact Railinc strives to abide by the fair information principles embodied in the Canadian Personal Information Protection and Electronic Documents Act, the Safe Harbor framework as set forth by the United States Department of Commerce, California's Online Privacy Protection Act, and General Data Protection Regulation (GDPR).

This Policy was last updated on May 20, 2019.

What information does Railinc collect?
When you register at Railinc as a Railinc user, you will be asked to provide certain information, such as your name, address, telephone number, and e-mail address. You also may provide information to Railinc voluntarily by emailing the sales, billing, customer service, or human resources departments.

Railinc will collect only such information as is strictly necessary for the purposes described in this Privacy Policy. If you decide to purchase any services or products from Railinc, we may need to collect your credit card number, credit card expiration date, credit card type, and billing name and address in order to qualify and bill you for these services or products. Railinc does not store your credit card information; therefore, you must re-input your credit card information each time you place an order using our online forms. 

Railinc uses cookies and data tracking software to collect information about activities on our Site. Multiple software solutions are used to record your IP address and tell us which parts of the Site you have browsed and to which you have authenticated access. The data is used to track our application usage and understand what areas of the Site are most frequently used in order to help us make future improvements.  The Site has implemented the invisible Google reCAPTCHA technology on various pages and use of this technology is subject to the Privacy Policy and Terms of Use. Google reCAPTCHA does not sell or rent your personal information to third parties.

Note that any personal information you post to a public message board, blog or chat area becomes public information. Also note that given the global environment of the Internet, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis.

Railinc does not sell or rent your personal information to third parties and Railinc only uses your information as described herein.  Railinc views protection of users' privacy as a very important principle. Railinc understands clearly that you and your information are one of our most important pieces of information.  Railinc stores and processes your information on computers located in the United States that are protected by physical as well as technological security devices.

Railinc does not target or sell products for purchase by nor collect information from children. You must be 18 years of age or older to register with Railinc or place orders online.

How is the information collected by Railinc used?
We process personal information collected through our Sites for the purposes of:

  • Administering and fulfilling orders and accounts relating to customers or subscribers
  • Identifying potential customers or subscribers
  • Planning and managing our workload or business activity
  • Delivering a broad range of information-based services to our customers
  • Administering orders and accounts relating to suppliers of goods or services
  • Conducting market research surveys and other activities related to internal business analysis (with the goal of providing you with better products and services)
  • Providing you with information about our products or services or the products and services

We offer jointly with or on behalf of other organizations:

  • Sharing customer information related to the sale of all or part of one of our businesses
  • Complying with the law or regulatory authorities

Who has access to my personal information?
In order to process credit card transactions, the purchase amount and the credit card information listed above will be securely transmitted to a provider of transaction processing services. The provider will use full Secure Socket Layer ("SSL") encryption to ensure the protection of your credit card information. This information is transmitted to a provider solely for the purpose of processing credit card transactions and is not divulged to any other party.

Railinc also may employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data sets, providing marketing assistance (including without limitation direct and indirect marketing), and providing customer service. Those companies may obtain access to personal information needed to perform their functions, but they may not use it for any other purposes. In certain circumstances, we may share your information with trusted service providers that need access to your information to provide operational or other support services. We also may provide information to regulatory authorities and law enforcement officials as required by law.

Within the Railinc organization, access to user information is limited to senior technical, accounting, and administrative employees who use a secure ID and pass code to obtain access to user data on an as-needed basis for technical maintenance, customer service, or exception handling purposes.

Am I able to choose what information I disclose?
By expressly providing information to Railinc, you give consent for such purposes described herein.  For information not expressly provided, Railinc does not otherwise collect, hold, use, or communicate your personal information unless you have given consent to use your information for the purposes specified by Railinc in this policy or as otherwise applicable according to individual Sites. You always can choose whether or not to disclose information to Railinc through its Sites. However, if you choose not to disclose certain information, such as your name and e-mail address, you will not be able to register with Railinc, thus limiting your access to certain portions of the Site. Furthermore, your use of some of the applications and services also may be restricted if you choose not to disclose information necessary for billing purposes.

Except as may be provided in a separate agreement between you and Railinc, Railinc does not want to receive confidential or proprietary information from you through this Site. Accordingly, you agree that any information or material received by Railinc in this manner will be deemed to be not confidential. Railinc cannot ensure or warrant the complete security of any information you transmit to us, and you do so at your own risk.

Will Railinc sell my personally identifiable information?
Except as expressly stated herein, Railinc never will divulge your personally identifiable information to any third party without your express prior permission. Railinc does not use your information to send direct marketing messages or ads.  However, Railinc may divulge your personal information (i) to other companies providing services for Railinc related to the purposes stated in this Privacy Policy, (ii) to purchasers of our business, (iii) as necessary for processing your credit card transactions (as noted above), or (iv) to comply with possible legal or governmental disclosure requirements (for example, in the case of a court order requiring disclosure of alleged criminal activity related to use of the Site,). For more information, see our Terms of Service, which is available at

Companies that provide content for use on our Site may be given limited access to your information, both personally identifiable and aggregate data, if you visit their website via Railinc's Site, or visit Railinc's Site via their website and choose to sign up for one of their related services, purchase their products, or give your consent for information to be sent to you.  Railinc is not responsible for the privacy policies or content of these third-party websites.

What safeguards does Railinc have in place to protect my information?
Railinc is committed to protecting and maintaining the integrity and privacy of your information. Railinc operates from a secure environment with integrated security measures that protect against the loss, misuse, and alteration of the information under our control. Railinc uses SSL technology to protect your data and provide security during transmissions of sensitive financial data.

How does Railinc internally address accountability for the use of my information?
Railinc employees are required to read and abide by the security and privacy policies stated in this document. Web security and privacy issues are regularly monitored and enhanced as part of Railinc's management of its technical operations and business practices. Misuse of, or unauthorized access to, your personal information will result in strict and urgent action by Railinc.

How long will Railinc keep my information?
Railinc will retain personal information only as long as is necessary for the purposes described in this Privacy Policy. Thereafter, the information will be destroyed, erased, or depersonalized. The retention of certain personal information held by Railinc may be subject to statutory or regulatory provisions requiring the information to be retained for periods that are longer than the retention period for which Railinc requires it.

What if I need to review, change or remove the personal information I previously disclosed?
You may review or change your information at any time. You may also request that Railinc remove all information unless there is a legal reason to retain the information. We encourage Railinc-registered users to keep their personal information current and accurate. You can update your personal information by selecting "Update My Profile" after selecting "Log In" and "Begin Shopping." You also may contact Customer Service to make changes by phone or by email at or  

What will happen to my information if there is a change in your security and privacy policies?
Railinc will not use the information you provide in a manner different from that stated at the time of its collection unless we receive your prior consent via e-mail.

Who can I contact if I have any questions regarding my privacy?
If you have any requests concerning your personal information or any queries with regard to these practices, please submit a request for information to or by mail to ATTN: Legal, Railinc Corp., 7001 Weston Parkway, Suite 200, Cary, North Carolina 27513. If you would like to speak with someone immediately regarding this Privacy Policy and/or what information Railinc collects, you may contact the Railinc Customer Success Center at 877-724-5462.