The Railinc Customer Success Center (CSC) provides reliable, timely and high-level support for Railinc customers. Specialists are available to answer calls and respond to emails from 7:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, and provide on-call support via pager for all other hours to ensure support 24 hours a day, seven days a week.

Contact CSC to get help with anything related to Railinc products and services. It is your one-stop shop for providing assistance or routing your request to the appropriate team.

Railinc Customer Success Center

For your convenience, we offer a variety of ways to contact the Railinc Customer Success Center:

  1. Contact us toll-free by phone at (877) RAILINC (1-877-724-5462)
  2. Send an email directly to
  3. Use the form below to provide detailed information for your request

Railinc Accounts Payable and Contracts

To contact Railinc's accounts payable department, please send an email to

To contact Railinc's contracts department, please send an email to

Contact Customer Success

Use the form below to provide your contact information, your customer type, detailed information about your inquiry and attachments of any relevant documentation for your Railinc Customer Success Center request.

Preferred Contact Method